Quality
 Champions

Ms. Cheung Sau Fong

Ms. Cheung is the former General Manager in Nursing Service Division at Pamela Youde Nethersole Eastern Hospital. She has over 40 years of experience in nursing and has been awarded the Hospital Authority Outstanding Staff in 2001.

During her appointment as General Manager in Nursing Services Division, she successfully led the team to attain ISO9002 certification which was the first nursing division attaining such certification in Hospital Authority. With her dedication, Nursing Services Division had implemented a series of standardized protocols to maintain quality practices to enhance patient safety.

Ms. Cheung has also been actively involved in the development of training curriculum for nursing in Mainland China, establishing a fundamental framework of training for nursing professionals and cultivating a strong connection with hospitals in Mainland China.

Since her retirement in 2005, Ms. Cheung continues her involvement in various volunteering duties including Advisory Committee Corporate Clinical Psychology Services of Hospital Authority, Elderly Service Steering Committee of Alice Ho Miu Ling Nethersole Charity Foundation and Hong Kong Nurses Training and Education Foundation. As an active volunteer for Hong Kong Nurse Training and Education Foundation, Ms. Cheung is devoted to provide practical training to nursing professionals, inspiring a culture of continuous professional development.

Ms. Leung S. K., Civy

Ms. Leung has profuse experience in Obstetrics and Gynaecology, Neonatal, Specialist Outpatient Service, Community Nursing Service and Nursing Administration.

Ms. Leung has been appointed as local surveyor for hospital accreditation by the Australian Council on Healthcare Standards (ACHS), conferring expert opinions from nursing perspective to the working groups on hospital accreditation program. Since the inception of hospital accreditation, Ms. Leung has rendered a great support especially to the Nursing Services Division, in terms of protocols development and continuation for improvements.

Ms. Leung has also been actively involved in training programs; she has been certified as trainer for Crew Resources Management (CRM), a pilot training program emphasizing effective team communication and utilization of resources to enhance patient safety. Apart from local training programs, Ms. Leung is also committed to training for Mainland professionals; she has extensive network with institutions in Mainland China, fostering a cultural exchange of nursing practices across the border.

Mr. Li, Hans

Mr. Li has been an Administrator in major acute hospitals in Hong Kong for over 20 years and is now the Cluster General Manager of Administrative Services Division, Hong Kong East Cluster.

Mr. Li is one of the fore-runners in the Quality Management of Hospital Administrative Services. He established the Quality Management Systems at the Materials Management Department and Facilities Management Department in PYNEH which were certified under the ISO 9000 requirements respectively in 1997 and 1998.

Mr. Li has also pioneered a number of projects in improving Efficient Customer Response of Materials Management Services at PYNEH which eventually have been adopted by the Hospital Authority as corporate-wide best practices. These projects include the Auto-Refill System of Hospital Supplies (1995), Centralisation of Hospital Procurement Units (1997), Setting up HKEC Cluster Procurement Centre (2002), Implementing the Purchase Requisition Information System (2002), Implementing Vendor Managed Inventory at the Operating Theatre (2003) and leading the HKEC in successfully implementing the Enterprise Resource Planning System as a pilot run in the Hospital Authority in August 2008.

In addition to being a champion in the Supplies Chain Management, he manages the facilities of PYNEH. He participated in the outsourcing and insourcing of various facilities management services in PYNEH. He is part of the team who pioneered in PYNEH Location-Based Preventive Maintenance (PM) in 1995, Risk-Based PM for Biomedical Equipment in 2000. These have evolved through the last decade and become a baseline service of the Electrical & Mechanical Services Trading Fund.

Prof. Li Ka Wah, Michael

Prof. Li was one of the pioneers in the development of laparoscopic surgery in Hong Kong and broke new grounds in the development of minimal access surgery which were later recognized as gold standard in surgical procedures. He is the founding member of Hong Kong Society of Minimal Assess Surgery; he is also a forerunner in many surgical initiatives including the recent endo-laparoscopic surgery, a new technique being recognized internationally as future standard in minimal access surgery.

Prof. Li has been appointed as Professor of Surgery in University College London and as Hunterian Professor (2009/10) at The Royal College of Surgeons of England, commending his unwavering contribution in surgical advancements. His forte is minimal access surgery with most noted experience for rectal cancers and robotic surgery; he is the founder for International Colorectal Disease Symposium in the Asia Pacific region, a biennial international surgical event highlighting major advances in the management of colorectal disease; this event has been hosted for its 5th time since 2002 and has become a representative flagship event across the border.

Last but not the least; Prof. Li has some honorary appointments in renowned institutions both locally and internationally to give advise on surgical developments; to name a few, he has appointed as Secretary General & Treasurer of International Federation of Societies of Endoscopic Surgeons (IFSES); Secretary General & Member of Board of Governors, Society of Endoscopic & Laparoscopic Surgeons of Asia (ELSA). In 2013, Prof. Li has been awarded Bronze Bauhinia Star by the Hong Kong Special Administrative Region for his outstanding achievement and valuable contribution to the medical sector and the development of the surgical field.

Dr. Liu Kwong Sun, Sunny

MBChB, MRCPsych (UK), FHKAM (Psychiatry), FHKCPsych
Consultant Psychiatrist, Pamela Youde Nethersole Eastern Hospital
Cluster Service Director (Quality & Safety), Hong Kong East Cluster, Hospital Authority

Dr. Liu is an expert in Consultation-Liaison Psychiatry, with specific interest in the management of psychiatric and psychological disorders in medically-ill patients. His areas of research include suicide and mood disorders in general hospital patients. Dr. Liu and his team in Eastern District Suicide Prevention Working Group has been awarded the Best Project Award in 2010 HKEC Community Engagement Symposium. Dr. Liu is currently taking up the appointment as Honorary Clinical Assistant Professor at Department of Psychiatry and Honorary Fellow at Center of Suicide Research and Prevention in The University of Hong Kong; he is also Honorary Instructor at the Hong Kong Institute of Christian Counselors.

Dr. Liu is responsible for various quality improvements and risk reduction projects in HKEC; as the Cluster Service Director in Quality & Safety, Dr. Liu has successfully engaged and led the front-line colleagues to implement a series of quality initiatives and preventive measures to safeguard patient safety. He is also a certified trainer for Crew Resources Management (CRM), a pilot training program focusing on better team communication for patient safety.

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Mrs. Pi Ming, Clara

Mrs. Pi is the former Service Manager in Catering of Hong Kong East Cluster (HKEC). Mrs. Pi graduated and worked in Canada as a Registered Dietitian (RD) for 20 years before moving to Hong Kong in 1996.

Mrs. Pi has pioneered in the design and implementation of foodservice computer systems (DCMS) in Hospital Authority, and has successfully piloted and implemented cook-chill and cold plating systems in Hong Kong; such initiatives built up a fundamental framework for foodservices development in Hospital Authority. Mrs. Pi has also been involved in cook-chill consultancy services for institutions in Mainland China and Taiwan, and has successfully assisted the institutions to establish their own cook-chill facilities.

Mrs. Pi has actively involved in education and training in relation to hospital foodservices, she has been appointed as Adjunct Associate professor at HKU SPACE, a professional member of FCSI (Foodservice Consultants Society International); Chair of FCSI Asia Pacific Division and Director on the FCSI worldwide board. Mrs. Pi has also been invited to share her expertise in major conferences and hospital visits. She has established extensive network with hospitals in Mainland China through the sharing programs of cook chill technology and publications.

Dr. Tang Chung Ngai

Dr. Tang is currently the Chief of Service in Department of Surgery in Pamela Youde Nethersole Eastern Hospital (PYNEH). Through his active participation in various clinical projects over the years, he has published about 80 papers in peer-reviewed journals and also contributed to book chapter, mainly on laparoscopic and endoscopic approach in the management of hepatobiliary diseases.

Dr. Tang took up the appointment of Cluster Service Director (Quality & Risk Management) during the period 2006-2008. Under his leadership, the Cluster Quality & Risk Management (CQ&RM) Office was set up to pioneer various quality initiatives to promote patient safety.

Dr. Tang was later appointed Clinical Service Director (Accreditation & Standard) and Deputy Hospital Chief Executive in 2009 and 2011 respectively. His main task was to steer the Pilot Hospital Accreditation project in PYNEH. Under his leadership, PYNEH was the first public hospital being awarded with 4-year accreditation by the Australian Council on Healthcare Standards (ACHS); the success ascribes to his prominent leadership in engaging staff at all levels to attain continuous quality improvement. He is also appointed by ACHS as one of the first batch of local surveyors with surveying experience in Australia and Hong Kong.

Apart from that, Dr. Tang is also a certified trainer for Crew Resources Management (CRM), a pilot training program emphasizing a safer healthcare system with better team communication and resources allocation to mitigate preventable human error and improve patient safety.

Mrs. Wan K. S., Mary

Mrs. Wan is the former Cluster General Manager (Administrative Services)of Hong Kong East Cluster, she has more than 30 years of experience in hospital administrative services. Since her appointment as General Manager in Administrative Services at Pamela Youde Nethersole Eastern Hospital (PYNEH) in 1993, she successfully built up a new culture of internal customer concept to every level of staff in the Division, pioneered good practices and innovatively transformed infrastructure and delivery systems of hospital support services. Under her leadership, the hospital has pioneered top-up supplies system, cook chill technology, performance contracting of energy management, and automatic transport system. In 1997, she steered the Administrative Services Division in attaining the ISO 9000 Certification, being the first public hospital achieving this award.

Apart from her administrative portfolio, Mrs. Wan has established good clinical interface and achieved numerous successful projects with clinical departments over the years, to name a few, establishment of the first Endolap Operating Theatre in 2005, HKEC Training Centre in 2008, the world’s first Robotic Endolap OR in 2009.

To dovetail with the corporate direction to enhance safety, qualify and performance, PYNEH is the first public hospital in Hong Kong attaining the Australian Council on Healthcare Standards (ACHS) hospital accreditation status. Mrs. Wan has been appointed as one of the first batch of local surveyors for hospital accreditation by ACHS. She is also involved to confer her expert opinions to working groups in building up guidelines and facilitating the accreditation process.

In 2011, Mrs. Wan has been awarded Medal of Honour by the Hong Kong Special Administrative Region for her extraordinary contribution and outstanding achievement to the public health services over the years.

Upon her retirement in 2013, she was invited to take up the role of Honorary Advisor for HKEC Training Centre for Healthcare Management & Clinical Technology to provide expertise in steering the development of HKEC Training Centre.

Ms. Wong Sui Woon

Ms. Wong is a retired nursing manager with affluent experience in nursing practice and nursing management. She started her nursing career as Registered Nurse in 1970, qualified as Registered Midwife in 1971 and became State Registered Nurse in United Kingdom the same year.

During 1975 -1978, Ms Wong developed her career as a tutor for clinical teaching in Nethersole School of Midwifery. Subsequently she was appointed as the Head of Department of Maternity; and the Head of Nethersole School of Midwifery from 1978 till 1991. Ms. Wong was also the Head of Department of Medicine & Intensive Care Unit in Alice Ho Mui Ling Nethersole Hospital in 1991; and later appointed as Department Operations Manager of Medicine Combined Unit and Neurosurgical Unit at Pamela Youde Nethersole Eastern Hospital from 1994 till she retired in 2010.

Ms. Wong’s unwavering commitment to upgrade professional nursing standards has been reflected with her active involvement in training; she is currently the Project Officer in Nursing Services Division at PYNEH, providing support in practical training and to orientate newly joined nursing staff in the division. With her broad knowledge and experience in nursing practice and management, the team is taking the pride to maintain quality nursing services. Ms. Wong is also a certified trainer for Crew Resource Management (CRM); apart from delivering conceptual training, her insight and experience from nursing perspective is making the overall training more practical and convincing.

Dr. Yam Yin Chun, Loretta

Dr. Yam was formerly Cluster Chief Executive of the Hong Kong East Cluster (HKEC) of six hospitals, and Hospital Chief Executive of and Pamela Youde Nethersole Eastern Hospital (PYNEH). After her recent retirement from her executive positions earlier this year she has resumed clinical practice as a respiratory physician.

Dr. Yam started her medical career in Queen Mary Hospital, followed by the Government Tuberculosis and Chest Services at Kowloon Hospital. She completed physician training and practiced as specialist in Respiratory Medicine and Critical Care Medicine in Caritas Medical Centre. She was subsequently appointed Consultant Physician & Head of Department of Medicine in Alice Ho Miu Ling Nethersole Hospital in 1988, and Chief of Service in the Department of Medicine at PYNEH in 1993. She was Founding Member and subsequently Honorary Secretary and Vice President of the Hong Kong Thoracic Society, the leading professional organization dedicated to promoting and fostering education, research, and development in Respiratory Medicine. The Society is celebrating its 25th Anniversary in 2011.

For her exceptional leadership and foresight, Dr. Yam was appointed Board Member of the Hospital Authority in 2003, where she had been involved in strategic planning and policy issues in Finance, Human Resources and Medical Services Development. In 2005, Dr. Yam took up the positions as the Cluster Chief Executive of HKEC and Hospital Chief Executive of PYNEH until her retirement in 2011.

Dr. Yam’s outstanding achievement to the public health services won her major recognitions over the years. These include the Ombudsman Award for Officers of Public Organizations in 2002, PYNEH Most Appreciated Staff Award in 2002 & 2003, HA Most Outstanding Staff Award in 2004, and HA Most Outstanding Team Award in 2005. Most remarkably, Dr. Yam has been awarded the Bronze Bauhinia Star (BBS) by the Hong Kong Special Administrative Region in 2004 to acknowledge her extraordinary contributions to the healthcare services.

Dr. Yam has always been a keen advocate for patient safety and a high quality of patient care. HKEC was among the first clusters to establish a Quality and Risk Management Office (subsequently renamed Quality and Safety Office). In accordance with the corporate direction, PYNEH was among the first five hospitals to pilot the hospital accreditation program in PYNEH in 2009; and was the first to be awarded full accreditation status by the Australian Council on Healthcare Standards (ACHS), thanks to the concerted support and contribution from all clinical and non-clinical departments.